Finance

BB&T Bank: Equipment malfunction causes outage

BB&T Bank: Equipment malfunction causes outage”

During the outage, bank customers were still able to use debit, credit and prepaid cards at places like the grocery store or gas station.

In a statement on its website, the bank said online banking, mobile banking app, ATMs and an automated phone service were unavailable because of the issue.

"Our systems are currently being restored and our automated Phone24 service and ATMs are now available". Davis said customers should be aware that some information they will see about their accounts hasn't yet been fully updated, but will be available and updated later Friday.

We are deeply sorry this has happened.

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The bank said it doesn't believe the problem is related to a cyber-attack. We hear your frustration, and we are committed to making this right. We expect those balances and transactions to become current later today, and we'll continue to provide updates as that occurs. Thank you so much for your continued patience. If clients have incurred fees directly related to this outage, we will waive or reimburse those fees. The first notice of the outage was sent out Thursday afternoon. "Shame on you", one customer wrote on BB&T's Twitter page.

By 3:30 p.m. Friday, it posted a notice that branches would stay open extra on Friday and branches that are normally open Saturdays would have two additional business hours.

Officials with BB&T said "the issue has been identified and they're working to resolve it as soon as possible".



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